Shipping Policy

Last Updated: October 5, 2026

At JP Trailers, we aim to provide a clear, reliable, and straightforward shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

By placing an order through our website, you acknowledge and agree to the shipping terms outlined below.

1. Shipping Locations

JP Trailers currently ships orders within the United States.

We do not currently offer international shipping.

Certain remote, restricted, or difficult-to-access locations may have delivery limitations depending on the product, trailer size, delivery requirements, or carrier availability. If a particular address cannot be serviced, we will contact the customer to discuss available options.

2. Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received and the order has been confirmed.

Processing includes reviewing the order, confirming product availability, preparing the trailer for shipment, and arranging delivery.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

The shipping time begins after the order has completed processing and has been handed over or scheduled for transportation.

3. Shipping Method

JP Trailers currently offers standard delivery for eligible orders.

The specific transportation or delivery method may vary depending on the trailer purchased, delivery location, trailer size, availability, and carrier requirements.

Where applicable, customers will receive delivery information or tracking details once the shipment has been arranged.

Express or expedited delivery is not currently guaranteed unless specifically agreed upon and confirmed by JP Trailers before the order is placed.

4. Shipping Costs — Free Shipping

Standard shipping is free for eligible orders within the United States.

Customers will not be charged a standard shipping fee at checkout for qualifying deliveries.

Additional delivery charges may apply in exceptional circumstances where a location has special access requirements, unusual delivery conditions, or other circumstances that require additional transportation arrangements. If additional charges are required, JP Trailers will communicate with the customer before proceeding.

5. Estimated Delivery Time

After an order has been processed, standard shipping generally takes approximately 3–4 business days.

The typical estimated timeline is therefore:

Order processing: 1–2 business days
Shipping/delivery: 3–4 business days
Estimated total: approximately 4–6 business days

These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on the delivery location, carrier schedules, weather, road conditions, product availability, and other circumstances outside our control.

6. Order Tracking

When tracking information is available, customers may receive tracking or delivery information by email or through the contact information provided with their order.

Tracking information may take some time to become active after it is issued.

If you have not received tracking or delivery information when expected, please contact us for assistance.

7. Shipping Delays

Although we work to meet the estimated delivery times above, delays can occasionally occur.

Possible causes include:

• Severe weather

• Road or transportation conditions

• Carrier delays

• High shipping volumes

• Holidays and peak seasons

• Product availability

• Incorrect or incomplete delivery information

• Remote delivery locations

• Unexpected transportation or operational issues

If your order appears to be significantly delayed, please contact us at info@jptrailers.com so we can review the shipment and assist you.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your:

• Full name

• Delivery address

• City

• State

• ZIP code

• Phone number

• Email address

If you need to correct an address after placing an order, contact us as soon as possible.

We will make reasonable efforts to accommodate address changes before the order has been dispatched. Once an order has been shipped or transportation has been arranged, we may be unable to change the delivery address.

Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

9. Lost or Stolen Packages

If tracking information indicates that an order has been delivered but you cannot locate it, please first check the delivery area and confirm with household members, neighbors, or the property management office where applicable.

If the package or shipment still cannot be located, contact JP Trailers at info@jptrailers.com as soon as possible.

We may work with the applicable carrier to investigate the shipment.

For shipments confirmed as delivered to the address provided by the customer, JP Trailers may not be responsible for theft or loss occurring after confirmed delivery.

10. Damaged Shipments

Customers should inspect their shipment upon delivery whenever reasonably possible.

If a trailer or other product arrives damaged, please contact JP Trailers promptly and provide:

• Your order information

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging or visible shipping damage, where applicable

• Any other information reasonably requested by our team

Damage should be reported as soon as possible after delivery so that we can investigate the matter and determine the appropriate resolution.

11. International Shipping

JP Trailers currently does not offer international shipping.

Orders are intended for delivery within the United States only.

12. Delivery Attempts

Delivery arrangements may vary depending on the size and type of trailer and the carrier or transportation provider.

Customers should ensure that the delivery location is accessible and suitable for receiving the ordered trailer.

If a delivery cannot be completed because the customer is unavailable, the delivery location is inaccessible, or the carrier cannot safely complete the delivery, additional arrangements may be required.

If a shipment is returned because delivery cannot be completed, additional delivery or return transportation costs may apply.

13. Order Changes and Cancellations

Customers who need to change or cancel an order should contact JP Trailers as soon as possible at info@jptrailers.com.

We will make reasonable efforts to accommodate cancellation or change requests before processing or dispatch.

Once an order has been dispatched or transportation has been arranged, cancellation or changes may no longer be possible.

If an order cannot be cancelled after dispatch, the customer may need to follow the applicable return or refund process.

14. PO Boxes and Restricted Addresses

Because trailers and other large products generally require specialized transportation, PO Boxes may not be suitable for delivery.

Customers should provide a complete physical delivery address that can safely accommodate the trailer and the delivery vehicle.

Military addresses, remote addresses, restricted-access properties, and other locations with special delivery requirements may require additional arrangements.

If we determine that an address cannot safely or reasonably receive the ordered product, we will contact the customer to discuss available options.

15. When the Delivery Clock Starts

The estimated shipping period begins after the order has completed processing and is ready for shipment or transportation.

For example, an order placed on Monday may require up to 1–2 business days for processing before the estimated 3–4 business-day delivery period begins.

The total estimated timeframe is therefore approximately 4–6 business days, subject to the circumstances described in this policy.

16. Returned Shipments

If a shipment is returned to JP Trailers because of an incorrect address, refusal of delivery, failure to arrange delivery, or another issue caused by the customer, we will contact the customer regarding available options.

Additional shipping or transportation costs may apply to reship or redeliver the order.

Any refund will be handled according to our applicable Refunds & Returns Policy. Original shipping or transportation costs may not be refundable where applicable.

17. Shipping Fees and Refunds

Standard shipping is free for eligible U.S. deliveries.

Where an order qualifies for free standard shipping, there is no standard shipping fee to refund.

Any separately agreed special delivery, transportation, redelivery, or additional service charges may be subject to the terms communicated to the customer at the time of purchase.

18. Pre-Orders and Backorders

If a product is listed as a pre-order or backorder, the estimated availability or shipping timeframe will be communicated on the product page or during the ordering process where applicable.

Pre-order and backorder products may have different processing and delivery timelines than products currently available for immediate shipment.

If an order contains multiple products with different availability dates, JP Trailers may contact the customer regarding available shipping arrangements.

19. Customer Responsibility

Customers are responsible for ensuring that the delivery location is accurate, accessible, and suitable for receiving the ordered trailer.

Customers should also ensure that the provided contact information is correct so that JP Trailers or the delivery provider can contact them when necessary.

20. Contact Us About Shipping

If you have questions about an order, delivery, shipping status, address changes, delays, or any other shipping matter, please contact us:

JP Trailers
Phone: +1 209 372 5717
Email: info@jptrailers.com
Address: 400 Beckman Rd, Lodi, CA 95240, United States

We are happy to assist with shipping-related questions and provide available delivery information for your order.