Privacy Policy

Last Updated: October 5, 2026

At JP Trailers, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

By using the JP Trailers website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Personal and Contact Information

This may include:

• Full name

• Billing address

• Shipping or delivery address

• Email address

• Telephone number

• Other contact information you voluntarily provide

Order and Transaction Information

When you purchase a product, we may collect information related to the transaction, including:

• Products purchased

• Order number

• Order value

• Billing and shipping information

• Payment status

• Delivery information

• Refund or return information

Account Information

If you create an account, we may collect information associated with your account, such as your name, email address, login information, and account preferences.

Communications

If you contact us by email, telephone, contact form, or another communication method, we may retain information from that communication to respond to your request and provide customer service.

2. Payment Information

Payments made through our website are processed using payment services available through Shopify and/or other payment providers.

JP Trailers does not generally have direct access to your complete credit or debit card number.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Customers should review the privacy practices of the applicable payment provider for additional information.

3. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our website, process orders, support checkout functionality, and provide related services.

Shopify may process personal information in connection with your use of our store and its services.

Shopify's handling of personal information is also governed by Shopify's own privacy policies and terms.

4. How We Use Personal Information

We may use information we collect to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide customer support

• Respond to questions and requests

• Process returns, refunds, and exchanges

• Communicate with customers about orders

• Maintain and improve our website

• Provide and improve our products and services

• Detect and prevent fraud or unauthorized transactions

• Protect the security of our website and business

• Maintain business and transaction records

• Comply with applicable legal and regulatory requirements

• Send marketing communications where permitted and where you have provided the appropriate consent

5. Order Communications

We may contact you using the information provided during checkout to communicate about your order.

These communications may include:

• Order confirmations

• Payment confirmations

• Shipping or delivery updates

• Order changes

• Return or refund information

• Customer-service responses

These communications are necessary for providing services you request and are different from optional promotional marketing.

6. Marketing Communications

Where permitted by law, JP Trailers may send promotional emails or other marketing communications about products, offers, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from promotional communications will not prevent us from sending important transactional or service-related communications about your orders.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly

• Remember preferences

• Support shopping-cart and checkout functionality

• Understand how visitors use the website

• Improve website performance

• Analyze traffic and usage

• Support advertising and marketing activities where applicable

• Help detect fraud and security issues

Because our website is built on Shopify, Shopify and certain third-party services may also use cookies and similar technologies.

Your browser may allow you to control or block certain cookies. Disabling cookies may affect some website functionality.

8. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors interact with our website and improve the customer experience.

Depending on the services enabled on our Shopify store, information may be processed by third-party analytics or advertising providers.

These providers may collect information such as browser type, device information, approximate location, pages visited, referring websites, and interactions with our website.

9. Information Sharing

We do not sell your personal information for money.

We may share information with service providers and business partners when reasonably necessary to operate our website and provide services to you.

These parties may include:

• Shopify and Shopify service providers

• Payment processors

• Shipping and delivery providers

• Website and technology providers

• Analytics providers

• Marketing and advertising service providers

• Fraud-prevention and security providers

• Professional advisers

• Government authorities or law enforcement where legally required

Service providers may only receive information reasonably necessary for the services they provide or as otherwise permitted by law.

10. Business Transfers

If JP Trailers is involved in a merger, acquisition, reorganization, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services

• Complete transactions

• Maintain business and financial records

• Handle returns, refunds, disputes, and customer-service matters

• Meet legal, tax, accounting, and regulatory obligations

• Prevent fraud and protect our business

• Resolve disputes and enforce agreements

The length of time information is retained may vary depending on the type of information and the reason it was collected.

12. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information and devices.

13. Children's Privacy

Our website is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, payment services, advertising platforms, social-media services, or other external services.

JP Trailers is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage customers to review the privacy policies of those third parties before providing personal information.

15. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion of personal information

• Requesting information about how your information is used or shared

• Opting out of certain marketing communications

• Exercising other privacy rights available under applicable law

The availability of these rights may depend on your location and the circumstances of your request.

To make a privacy-related request, contact us using the information below.

16. Marketing Opt-Out

You may opt out of promotional email communications at any time by clicking the unsubscribe link in a marketing email.

You may also contact us directly to request that your email address be removed from promotional mailing lists.

Please note that we may still send necessary transactional communications, such as order confirmations, shipping updates, or responses to customer inquiries.

17. Do Not Track

Some web browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to these browser signals, our website may not respond to all such signals in the same manner.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage customers to periodically review this page for the latest information.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us:

JP Trailers
Phone: +1 209 372 5717
Email: info@jptrailers.com
Address: 400 Beckman Rd, Lodi, CA 95240, United States

We will review privacy-related inquiries and respond as appropriate under applicable law.