OUR FAQ
1. What types of trailers does JP Trailers sell?
JP Trailers offers a wide selection of trailers for work, transportation, business, recreation, and hauling needs. Our selection includes utility, enclosed cargo, landscape, dump, car hauler, equipment, flatbed, RV, toy hauler, food, concession, mobile office, restroom, shower, event, gooseneck, fifth-wheel, lowboy, tilt, and car carrier trailers.
2. Where does JP Trailers ship?
JP Trailers currently ships within the United States. We do not currently offer international shipping.
3. Is shipping free?
Standard shipping is free for eligible orders within the United States. Delivery arrangements may vary depending on the trailer, destination, size, availability, and transportation requirements. Additional charges may apply in certain exceptional delivery situations, and we will contact you before proceeding when applicable.
4. How long does delivery take?
Orders are generally processed within 1–2 business days. Standard delivery generally takes approximately 3–4 business days after processing. The estimated total delivery time is approximately 4–6 business days, although actual delivery times may vary depending on location, transportation arrangements, weather, carrier delays, and other circumstances.
5. How can I place an order?
You can browse our trailer selection online, review the product details and specifications, and place an order through our website. If you have questions about a trailer before ordering, you can contact JP Trailers by phone or email for assistance.
6. Can I cancel my order?
Order cancellations may be possible if requested before the order has been processed, dispatched, or transportation arrangements have begun. Once an order has entered shipping or transportation, cancellation may no longer be possible. Contact us as soon as possible if you need to request a cancellation.
7. Can I return a trailer?
Returns may be considered for eligible trailers that are unused and undamaged. Because trailers are large and specialized products, customers must contact JP Trailers before arranging a return. Used, modified, customized, registered, titled, dismantled, or damaged trailers may not qualify for return.
8. What should I do if my trailer arrives damaged or incorrect?
Please contact JP Trailers as soon as possible if your trailer arrives damaged, defective, or different from what you ordered. Provide your order information along with a description of the issue and clear photographs of the trailer and any visible shipping or packaging damage. We will review the issue and determine the appropriate resolution.
9. Can I get help choosing the right trailer?
Yes. If you are unsure which trailer is suitable for your needs, contact JP Trailers before placing your order. We can help you review available trailer options and product specifications so you can make a more informed purchasing decision.
10. How can I contact JP Trailers?
You can contact JP Trailers for questions about products, availability, orders, payments, shipping, delivery, returns, refunds, or other enquiries.
Phone: +1 209 372 5717
Email: info@jptrailers.com
Address: 400 Beckman Rd, Lodi, CA 95240, United States
Our team is available to assist with your trailer-related questions and enquiries.