Refund & Returns Policy

Last Updated: October 5, 2026

At JP Trailers, we want customers to have a clear and transparent purchasing experience. This Refund & Returns Policy explains the circumstances under which an order may be cancelled, returned, or refunded.

Because trailers are large, specialized products that may require dedicated transportation, certain orders may be subject to specific return and cancellation conditions.

1. Order Cancellations

Customers should contact JP Trailers as soon as possible if they wish to cancel an order.

Cancellation requests may be accepted before the order has been processed, dispatched, or transportation has been arranged.

Once an order has been dispatched or transportation has been arranged, cancellation may no longer be possible.

If cancellation is approved before shipment, the customer may receive a refund of eligible amounts paid, subject to any applicable non-refundable costs that have already been incurred.

2. Returns

Return Request Timeframe
Eligible return requests must be submitted within 30 days of the product delivery date. Customers must contact JP Trailers before arranging or shipping any return.

Because trailers are large products that may require specialized transportation, customers must contact JP Trailers and receive return instructions before sending or transporting a product back.

Do not arrange an independent return or send a trailer to an address provided by anyone other than JP Trailers.

3. Return Eligibility

To be considered for a return, the product should generally:

• Be unused

• Be in its original condition

• Not have been modified, altered, damaged, or dismantled

• Include applicable accessories, components, documentation, and equipment

• Have been purchased directly through JP Trailers

• Be accompanied by the relevant order information

Products that have been used, modified, damaged after delivery, or otherwise altered may not qualify for a return.

4. Trailer-Specific Returns

Before purchasing a trailer, customers should carefully review the product description, specifications, dimensions, capacity, features, and intended use.

A trailer that has been registered, titled, modified, customized, used, transported, or otherwise altered after delivery may not be eligible for return unless otherwise agreed by JP Trailers.

For trailers requiring specialized transportation, the customer may be responsible for reasonable return transportation costs unless the return is due to an error by JP Trailers or the product arrived damaged or materially different from what was ordered.

5. Damaged Products

Customers should inspect their trailer or product as soon as reasonably possible after delivery.

If a product arrives damaged, contact JP Trailers promptly at info@jptrailers.com.

Please provide:

• Order information

• A description of the damage

• Clear photographs of the damaged areas

• Photographs of any visible shipping damage

• Photographs of the trailer or product as delivered

• Any additional information reasonably requested by our team

We will review the information and work with the customer to determine an appropriate resolution.

Depending on the circumstances, the resolution may include repair, replacement, return, or refund.

6. Incorrect or Defective Products

If you receive a product that is materially different from the product you ordered, or if the product has a qualifying manufacturing defect, contact us promptly.

We may request photographs, product information, order details, or other documentation to evaluate the issue.

If the issue is confirmed to be the responsibility of JP Trailers, we will work with the customer to determine an appropriate remedy.

7. Non-Returnable Circumstances

A return or refund may not be available when a product:

• Has been used or operated

• Has been modified or customized

• Has been damaged after delivery

• Has been dismantled or altered

• Has been registered or titled where applicable

• Has been damaged because of misuse, neglect, improper maintenance, or improper handling

• Has been purchased through a third party rather than JP Trailers

• Cannot be returned in substantially the same condition in which it was delivered

Special-order, custom-configured, personalized, or otherwise specially prepared products may also be subject to different cancellation or return terms.

8. Return Authorization

Customers must contact JP Trailers before returning any product.

If a return is approved, we will provide instructions regarding the return process, delivery location, and any applicable transportation requirements.

Returns sent without prior authorization may be refused or may delay the processing of the return.

9. Return Shipping and Transportation Costs

Because trailers are large items, return transportation can be significantly more expensive than standard parcel shipping.

Unless the return is due to an error by JP Trailers, a qualifying defect, or damage that occurred before delivery, the customer may be responsible for reasonable return transportation costs.

If a return is approved because JP Trailers sent the wrong product or the product arrived with qualifying damage or defect, JP Trailers will work with the customer regarding applicable return transportation arrangements.

10. Refund Processing

Once an approved return has been received and inspected, we will review the product and determine whether the refund requirements have been satisfied.

Approved refunds will generally be issued to the original payment method.

Customers will be notified when the refund has been approved and processed.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

11. Refund Amounts

If a refund is approved, the amount refunded will depend on the circumstances of the return.

Where applicable, deductions may be made for:

• Damage caused after delivery

• Missing components or accessories

• Use or modification of the product

• Return transportation costs for customer-requested returns

• Other costs that the customer agreed to or that are reasonably applicable under the circumstances

Any applicable deductions will be communicated to the customer.

12. Shipping Costs

Standard shipping is free for eligible U.S. orders under our Shipping Policy.

Because standard shipping is provided at no additional charge to eligible customers, there may be no standard shipping fee to refund.

Special delivery, transportation, redelivery, or other separately agreed charges may be treated differently depending on the circumstances of the order and return.

13. Orders Returned Because of Delivery Issues

If an order is returned because of:

• An incorrect address provided by the customer

• Refusal of delivery

• Failure to cooperate with delivery arrangements

• Inability to receive the trailer

• An inaccessible delivery location

• Failure to respond to delivery communications

additional transportation or redelivery costs may apply.

If the customer requests a refund after such a return, the refund may be reduced by applicable transportation or other costs already incurred.

14. Exchanges

Exchanges may be considered on a case-by-case basis depending on product availability and the circumstances of the request.

Because trailers are large and specialized products, an exchange may require additional transportation arrangements and costs.

Contact JP Trailers before arranging an exchange.

15. Pre-Orders and Backorders

Pre-orders and backorders may be subject to specific availability and cancellation terms communicated at the time of purchase.

If a product is delayed significantly beyond the stated or communicated timeframe, customers may contact JP Trailers to discuss available options.

16. Manufacturer Warranties

Some products may be covered by a manufacturer's warranty.

A manufacturer's warranty is separate from this Refund & Returns Policy and may have its own eligibility requirements, exclusions, claim procedures, and time limits.

Where applicable, customers should review the warranty information provided with the product or contact JP Trailers for assistance.

17. Fraudulent or Unauthorized Transactions

JP Trailers reserves the right to investigate orders that appear fraudulent, unauthorized, or otherwise suspicious.

An order may be cancelled where appropriate if payment cannot be verified or if there is a reasonable concern regarding unauthorized activity.

18. No Unauthorized Chargebacks

Customers are encouraged to contact JP Trailers before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

This does not limit any rights available to customers under applicable law or through their payment provider.

19. How to Request a Return or Refund

To request a return, cancellation, or refund review, please contact us with:

• Full name

• Order number

• Product purchased

• Date of purchase

• Reason for the request

• Photographs or supporting documentation, where applicable

Send your request to:

Email: info@jptrailers.com
Phone: +1 209 372 5717

Our team will review the request and provide the next steps.

20. Contact Information

JP Trailers
Phone: +1 209 372 5717
Email: info@jptrailers.com
Address: 400 Beckman Rd, Lodi, CA 95240, United States

JP Trailers is committed to handling return and refund requests fairly, transparently, and in accordance with applicable laws and the terms applicable to the customer's order.